Where do you source your products?
Our products are sourced from all over the world, this includes the United States, Australia, Japan, Philippines and more.

Do you ship nationwide? 
We do ship nationwide, however, some products can only be shipped within Metro Manila, i.e. chocolate products and frozen items, due to the nature of the product.

Do you ship overseas?
We ship only within the Philippines, however, we're working on shipping in Asia by 2021.

How much is the shipping fee?
Shipping fees vary according to location starting at Metro Manila for 150 PHP. orders amounting to PHP 4,000 and above are eligible for free shipping.

What happens if I’m not available to receive my package upon delivery?
Please make sure that someone is available to receive your order at the time of delivery. Should you need to reschedule your delivery, please send us an email at orders@sigla.ph with your order number and inquiry. You may be charged an additional delivery fee should you require rescheduling of your delivery.

What are your payment options?
Bank transfer, GCash, and PayPal. We will soon be adding more options by January 2021.

Are your products safe?
1000% Yes! All of our products are clean, non-toxic, and safe. We have a 100% transparency rule when it comes to our GOODs, you can easily look at the ingredients list of the product that you’re purchasing by looking at the ingredients tab, just like how you would check for ingredients when shopping at a store. We are official sellers of each brand we carry and have a close relationship with our brand partners.

I follow a specific diet, which products would you recommend?
No problem! Look to the left of our shop section to find our “Shop by Diet” tab, you can easily tick the boxes of  your preferred diet, be it ketogenic, paleo, gluten-free, vegan or  vegetarian, we’ve made it easier for you to sift  through our  products and enjoy your  shopping experience!

I’ve got more questions on the products and I’m looking to change up my self-care routine.
We’ve got you! Send us an email at orders@sigla.ph to ask any and all of your questions! We can help you sort through and create your beauty, food, or wellness routine with our selection of GOODs.

What is your return policy?
Products that have been received with damage or defect are valid reasons for returns, refunds, or exchanges. If you simply changed your mind, we cannot  take back these items as store policy.
Products that are defective or damaged, may be refunded, returned, or exchanged within 10 days upon receipt of your order. Please make sure to send a photo to orders@sigla.ph with reason for return if damaged or defective. If you go past this timeline, we can no longer  replace due to other factors that may have caused this damage or defect.
All products returned must be in their original purchase condition -- it must not be used.

Do you ship outside of the Philippines?

Yes, we do! Message us at orders@sigla.ph to inquire if we ship in your region. Some limitations on some products may be applicable.

Connect with us!
If you  have queries on your order or  simply want to say hello, please email us at orders@sigla.ph and we will happily get back to you ASAP.

Sigla Customer Service
We’re open from Mondays to Fridays between the hours of 8am to 7pm. Any queries sent after this time will be answered as soon as our lines open again.